This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information.
If you have general questions about your account or how to contact Customer Service for assistance, please open "Side menu => Support". For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at [email protected]
We receive and store information about you such as:
The information you provide to us: We collect information you provide to us which includes:
Your name, email address. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, or participate in surveys or marketing promotions;
information when you choose to provide reviews or ratings, taste preferences, account settings, set preferences in Your Account, or otherwise provide information to us through our service or elsewhere.
Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your device used to access our service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:
your activity on the OWO service, such as title selections, watch history and search queries; ********
device IDs or other unique identifiers; device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), standard server log information;
Information from other sources: We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behavior.
We use the information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders, and your payments, and to communicate with you on these and other topics. For example, we use the information to:
analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
Communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about OWO, details about new features and content available on OWO, and special offers, promotional announcements and consumer surveys, and to assist you with operational requests such as password reset requests. Please see the "Your Choices" section of this Privacy Statement to learn how to set or change your communications preferences.
Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.
Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.
While using the OWO service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;
Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
Social plugins (including those offered by Facebook, Twitter, Pinterest, and Google) allow you to share information on those platforms.
Your account information is getting saved on iCloud and it's securely synced between your iCloud devices, once you install OWO on one of your other devices you will be auto logged in besides your list and your watched media progress will be synced on your device.
To remove access to your OWO account from your devices: (a) visit "Your Account", choose "Sign out of all devices," and follow the instructions to deactivate your devices (note, deactivation may not occur immediately) or (b) delete your OWO settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or OWO ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.
If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your watch history, ratings, reviews and account information (including your email address or other information in Your Account). This remains true even if you use our profiles feature.
Profiles allow different members of your household to have a distinct, personalized OWO experience, built around the media they enjoy, such as personalized recommendations and separate watch histories. Please note that profiles are available to everyone who uses your OWO account, so that anyone with access to your OWO account can navigate to and use, edit or delete any profile. You should explain this to others with access to your account, and if you do not wish them to use or update your profile, be sure to let them know.
If you no longer want to receive certain communications from us via email or text message, simply access the email and text messages settings page in the "Your Account" section of our website and uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions.
You can opt in to receive mobile push notifications from OWO. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off.
To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section (below).
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.
You can most easily do this by visiting the "Your Account" portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information, your OWO payment information, and various related information about your account (such as the content you have viewed and rated, and your reviews). You must be signed in to access "Your Account." You may also request that we delete personal information that we hold about you.
To make requests, or if you have any other question regarding our privacy practices, please contact us at [email protected] Please also see the Your Choices section of this Privacy Statement for additional choices regarding your information.
We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.